General Questions
What types of vehicles do you repair?
We specialize in heavy-duty trucks, RVs, motorhomes, emergency vehicles, and specialty equipment. From semi-trucks to custom motorcoaches and fire apparatus, we handle repairs most shops won't touch.
Do you work with insurance companies?
Yes, we work with all major insurance companies and help guide you through the claims process. We advocate for proper repairs, not shortcuts.
Do I have to use the shop my insurance recommends?
No. You have the right to choose your repair shop. We work for you, not the insurance company.
How do I get an estimate?
You can call, stop in, or send photos. For larger or more complex jobs (especially RVs and heavy trucks), we may schedule a full teardown estimate to ensure accuracy.
Repair Process
How long will my repair take?
It depends on the extent of damage, parts availability, and insurance approvals. We'll communicate clearly throughout the process so you're never left wondering.
Why do repairs sometimes take longer than expected?
With heavy-duty and RV repairs, hidden damage is common. Once we begin repairs, we may uncover additional issues that require supplements and approval before continuing.
Will my vehicle look the same as before the accident?
That's our goal, and what we're known for. We focus on precision repairs and seamless paint blending.
Paint & Refinishing
What kind of paint do you use?
We use Axalta Imron, a premium coating known for its durability, long-lasting color retention, and high-end finish. It's the same level of paint used by the truck manufacturers, built to stand up to tough conditions.
Can you match custom or faded paint colors?
Yes. We specialize in color matching and blending, even on older or sun-faded finishes.
RV & Motorhome Repairs
Do you work on all types of RVs?
Yes, Class A, Class B, Class C, fifth wheels, travel trailers, and custom motorcoaches. See our RV & motorcoach repair services.
Can you handle structural and custom repairs on RVs?
Absolutely. Many RVs require custom fabrication and problem-solving, and that's where our experience really shines.
Do you work with dealerships or manufacturers?
Yes, we are a trusted repair partner for RV dealerships and work closely with them when needed.
Heavy Truck & Fleet Work
Do you work on semi-trucks and fleet vehicles?
Yes, we handle collision repair, bodywork, and refinishing for owner-operators and fleets. More on semi-truck collision repair.
Can you repair emergency vehicles?
Yes. We work on fire trucks, ambulances, and municipal vehicles, understanding the urgency and importance of getting them back in service quickly and safely.
Payments & Insurance
Do you require payment upfront?
For some jobs, especially parts-heavy repairs, we may require partial payment during the repair process. We'll always communicate this clearly ahead of time.
What if my insurance doesn't cover everything?
If there's a deductible or uncovered portion, the remaining balance becomes the customer's responsibility. We'll walk through everything so there are no surprises.
Why Choose Collision Solutions?
What makes you different from other shops?
We're not a volume shop, we're a precision shop. We take pride in doing the job right, especially on complex repairs that require experience, craftsmanship, and attention to detail.
Are you locally owned?
Yes, we're a family-owned business right here in central Iowa, built on experience, integrity, and a commitment to serving our community.
Do you stand behind your work?
Absolutely. We take pride in every repair and stand behind the quality of our work.
Still Have Questions?
If you don't see your question here, give us a call. We're always happy to help.
We believe this work is more than just repairing vehicles, it's about helping people in moments that matter. We're grateful for the trust our customers place in us every day.